IF DAMAGE SHOULD OCCUR
The majority of car transport experiences are worry-free, with your damage-free vehicle arriving at the estimated time. On occasion, a vehicle may be damaged in transit. If this should happen, note all damage on your inspection report, obtain the driver's signature, and contact your car transport company. The car transport company should then work with you to reimburse you for verifiable damage done to your car.
If you believe that a car transport company has not treated you fairly, first try to work it out with the company. Car transport companies are more likely to cooperate with you if they believe you are trying to work fairly with them. Be reasonable, but firm. If all else fails, you may consider filing a complaint with the Better Business Bureau in the city in which the car transport company is listed. The U.S. Dept. of Transportation regulates car transport companies – however they will usually not get involved until after you have a court judgement against a car transport company (in small claims court, for example).
While we do our best to exclude poor-quality car transport companies from our auto transport directory, we unfortunately cannot guarantee the quality or performance of those companies listed. BEFORE SELECTING A COMPANY, we recommend that you contact the Better Business Bureau in the city in which the car transport company is listed to inquire about the company's service history. Also, many car transport companies are referred by van line companies. Ask for several references, if possible.